FAQ

FAQ

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Q What's your after-sales service and warranty?

A
We promise to bear the following responsibilities when defective products were found:

1.12 months warranty from the first day of receiving goods;

2. Replacements would be sent with goods of your next order;

3. Refund for defective products if customers require.
Q Do you accept ODM&OEM orders?

A Yes, we provide ODM&OEM services to worldwide customers, we also customize OEM box and packing as your requirements.
Q What's the MOQ?

A MOQ is 10pcs for standardized products; for customized products, MOQ should be negotiated in advance. There is no MOQ for sample orders.
Q How long is the lead time?

A The lead time for sample orders is 3-5 days, for bulk orders is 5-15 days.
Q Do you offer free samples?

A Yes we offer free samples to distributors and wholesalers, however customers should bear freight. We DO NOT offer free samples to end users.
Q How to place order?

A
1. Email us the model, brand and quantity,shipping way of bearings and we will quote our best price for you;

2. Proforma Invoice made and sent to you as the price agreed by both parts;

3. Deposit Payment after confirming the PI and we arrange production;

4. Balance paid before shipment or after copy of Bill of Loading.

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